What to do?

Unless otherwise stated, any purchase made directly from The Green Vacuum, LLC. online or through our call center, may be returned within 30 days of receipt for a full refund of the purchase price (less shipping and handling and restocking fees). The Green Vacuum, LLC. will refund the purchase price, but not provide a product exchange. If you are not completely satisfied with your purchase, you may exercise the 30 day money back guarantee by following the instructions below:

How to return an Item

  1. You must return the item within 30 days of your purchase along with the original receipt and a signed letter stating your full name, telephone number, address and the reason for the return.

  2. Mail your returned item to:
    The Green Vacuum, LLC. c/o Logistics
    4522 W. Village Dr.
    Suite 202
    Tampa, FL 33624

Return Exceptions

Merchandise that has been excessively worn, used, or altered will not be accepted for return or exchange. Merchandise showing malicious physical damage is not covered under this policy.

Unless otherwise stated, shipping and handling charges are not refundable. You shall bear all expenses related to shipping charges on machines and/or parts.

Restocking Fee

We reserve the right to include a 18% restocking fee, which would be deducted from your refund. Unless otherwise stated, we do not refund the original shipping and handling that you paid on the order.

If you have any questions about our guarantee, please email us, or call us at (813) 969-1700.

This policy is not to be confused with the manufacturer’s warranty which continues even after this 30 day return policy expires.